Returns & refunds

Because every order is baked to order, you may cancel your purchase up to 48 hours before your delivery date.

To cancel, email hello@butterlybakery.nl within that period with your order number and we will confirm your cancellation by email. If you cancel before your order is baked, you owe nothing and we refund everything you paid, including delivery.

Cancellations within 48 hours of delivery cannot be refunded, since the baking has already started.

Check your order at the moment of delivery. If you see damage on the box when it arrives, note it on the courier's delivery slip and tell us as soon as possible. If you find damage inside the box that wasn't visible from outside, let us know as soon as you discover it. A late report never limits your legal warranty rights.

Email hello@butterlybakery.nl with your order number and photos, and we will make it right with a replacement or a full refund, including any delivery costs.

If something is missing from your order, or a product doesn't match what you ordered or what is described on the website, tell us as soon as you notice. We deliver the right product at our cost, or refund you in full.

Email hello@butterlybakery.nl with your order number and a photo of what you received.

We refund everything you paid for the affected order, within 14 days of confirming your cancellation or claim. The refund is made with the same payment method you used to order, unless you ask for something else and it costs you nothing extra.

Email hello@butterlybakery.nl and we will answer personally.