Terms & Conditions

About these terms

These terms and conditions apply to every order placed through butterlybakery.nl. By placing an order you accept these terms in full. We may change these terms from time to time, please read them carefully before you order. The version shown here is the one that applies at the moment of your order.

Who we are

• Trading name: Butterly Bakery (sole proprietorship)
• Chamber of Commerce (KvK): 42195981
• VAT number: to be issued by the Dutch Tax Administration
• Country of establishment: the Netherlands
• Email: hello@butterlybakery.nl

Contact

You can reach us at hello@butterlybakery.nl, or through the contact page on our website. We answer personally. All notices between you and Butterly Bakery sent through these channels count as validly delivered.

Our products

Every treat is shown on the website with its characteristics, contents and price. Everything we bake is 100% gluten-free and made fresh to order in small batches. Photos are shown as accurately as possible, but small differences in colour and finish can occur. Individual products may contain nuts, dairy, eggs or other allergens, so please check the allergen list on each product before ordering.

We may add, change, or withdraw products from the collection at any time.

Availability and replacements

Our products are available while stock lasts. If a product you ordered turns out to be unavailable, we will tell you as soon as possible and refund the amount paid in full, or, if you prefer, offer a similar product at the same price which you are free to accept or decline.

Ordering

To order you must be 18 years or older. Your order is final once you have completed payment, and you will receive a confirmation by email. We may cancel an order in case of an obvious pricing error or if an item is unexpectedly unavailable; any payment will then be refunded in full.

We recommend saving a copy of these terms and your order confirmation.

Delivery

Check your postcode before payment. Choose an available delivery date for regular bakes; monthly Treat Boxes are delivered on the first Saturday of each month. The checked box postcode and promised date carry into checkout. Mixed baskets have a separate date for regular bakes. We deliver to the address provided; check it carefully and follow the product storage instructions on arrival.

Prices, costs and taxes

Prices are in euros and include applicable VAT. Delivery costs €3.95 for regular orders and is free over €75. Subscription-box-only orders have free delivery. Regular bakes added to a box order follow the normal delivery rate. The price shown when ordering applies.

Payment methods

Payment happens on a secure payment page; we never see or store your card details. You can pay with:

• Visa and Mastercard
• Klarna
• Apple Pay and Google Pay
• iDEAL / Wero (where available for your order)

Refunds are always made with the same payment method you used to order.

Returns and cancellation

To cancel an individual delivery, email hello@butterlybakery.nl with your order number at least 48 hours before your delivery date. If preparation has not begun, we refund your payment including delivery. Within 48 hours, contact us to discuss the order. See Returns & refunds for the full policy and subscription requests. Your statutory rights remain unaffected.

For damaged, missing or incorrect products, contact us with your order number and photos where possible. We will arrange a suitable remedy, such as replacement or refund. Contact us before returning perishable products.

Warranty and freshness

All our products carry the legal warranty: they must be complete, undamaged and as described on the website. Everything is baked fresh on the delivery day and is at its best within the period noted on the product page.

The warranty does not cover damage caused by incorrect storage after delivery, nor the natural changes in appearance of fresh products. Report defects to hello@butterlybakery.nl with photos and we will make it right with a replacement or refund.

Discount codes

Newsletter subscribers receive a code by email for 10% off their first order, once per customer. Monthly Treat Box subscribers get 10% off the first payment automatically, once per customer. Later monthly payments are at the regular price. The subscription offer does not combine with other discounts; codes cannot be exchanged for cash.

Accounts

Regular bakes can be ordered as a guest. A monthly subscription requires a Butterly account with first name, last name, email and password; no email-confirmation click is required. Delivery details entered while signed in are saved for next time. Keep your details accurate and your password secure. Account creation is not newsletter consent. Request account deletion by email; deleting an account is not a subscription cancellation.

Gifts and handwritten notes

For any product, tick “This is a gift” in your basket and enter your message. A handwritten note is FREE.

Liability

Butterly Bakery is only liable for direct damage caused by a shortcoming attributable to us, up to the amount of your order. We are not liable for indirect damage, such as lost profit or consequential loss.

Applicable law

Dutch law applies without affecting your mandatory consumer rights. Contact hello@butterlybakery.nl about complaints; disputes may be submitted to the competent court.